1. Information We Collect

1.1 Personal Information: When you use our Services, we may collect personal information, including but not limited to:

• Name, contact details (email, phone number, address)
• Passport and travel information
• Business details and registration documents

1.2 Non-Personal Information: We may collect non-personal information automatically, such as browser type, IP address, and usage data.

1.3 Payment Information: Payment details, including billing address and transaction history, may be collected and processed securely.

2. How We Use Your Information

• To process visa applications and provide related services.
• To communicate with you regarding updates, support, or issues related to our Services.
• To improve our Services by analyzing usage patterns and feedback.
• To comply with legal obligations, including fraud prevention and compliance with immigration laws.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your information with trusted third-party providers to facilitate visa processing and payment services.

3.2 Legal Obligations: We may disclose your information when required by law or to protect our legal rights.

3.3 Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Protection and Security

• We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse.
• While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

• Access and Correction: You can request access to or correction of your personal information by contacting us.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

6. Cookies and Tracking Technologies

6.1 We use cookies and similar technologies to enhance your experience on our website, such as:

• Improving website functionality
• Analyzing user behavior
• Delivering personalized content

6.2 You can manage your cookie preferences through your browser settings.

7. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our Services, you consent to such transfers, which are subject to appropriate safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our Services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@viscape.ai